Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Site") and purchase our jewelry products (including bracelets, necklaces, and other accessories). By accessing or using the Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information from you when you interact with the Site, such as when you place an order, submit a form on the Contact Us page, or browse the Site. The personal information we may collect includes:
  • Contact information (e.g., your name, email address, phone number, shipping and billing address)
  • Payment information (e.g., credit card details, which are processed through secure third-party payment processors; we do not store full payment card information)
  • Order details (e.g., products purchased, order amount, transaction history, all processed in USD)
  • Information you provide through the Contact Us form (e.g., your inquiry, message content)
  • Non-personal information (e.g., IP address, browser type, device information, browsing history on the Site, which helps us improve the Site and your shopping experience)

2. How We Use Your Information

We use the information we collect for the following purposes:
  • Process and fulfill your orders, including verifying payment, arranging shipping (1-3 business days dispatch, 6-12 business days delivery), and providing order updates
  • Handle returns and refunds in accordance with our 60-day return policy and 5-10 business day refund processing timeline
  • Respond to your inquiries submitted through the Contact Us form
  • Improve the Site’s functionality, content, and user experience
  • Send you important notifications (e.g., order confirmations, shipping alerts, refund notices)
  • Ensure the security of the Site and prevent fraudulent activities

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may disclose your information to trusted third parties who assist us in operating the Site, processing orders, or providing services to you, such as:
  • Payment processors (to securely process your payments in USD)
  • Shipping and logistics partners (to deliver your orders and provide tracking information)
  • IT service providers (to maintain the Site’s performance and security)
We may also disclose your information if required by law, to comply with a legal obligation, or to protect the rights, property, or safety of our company, customers, or others.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include secure payment processing, data encryption, and regular security reviews. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information.

5. Your Rights Regarding Your Information

You have the right to access, correct, or request the deletion of your personal information. If you wish to exercise these rights, please contact us through the form on our Contact Us page. We will respond to your request in a timely manner and process it in accordance with applicable requirements.

6. Cookies and Similar Technologies

We may use cookies and similar tracking technologies to enhance your shopping experience. Cookies are small text files stored on your device that help us remember your preferences, track browsing activity, and improve the Site’s performance. You can adjust your browser settings to refuse cookies, but this may limit some functionality of the Site.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable regulations. When we make changes, we will update the Privacy Policy on this page. We encourage you to review this page periodically to stay informed about how we protect your information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us through the form available on our Contact Us page.