At our jewelry store, we strive to ensure your complete satisfaction with every purchase. This Refund Policy outlines the terms and procedures for returning products and obtaining refunds, designed to provide you with a hassle-free experience. All transactions and refunds are processed in USD.
1. Eligibility for Returns & Refunds
You may request a return and refund within 60 days from the date you receive your order. To be eligible for a refund, the returned jewelry (including bracelets, necklaces, and other accessories) must meet the following conditions:
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The product must be in its original condition, unused, and undamaged
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All original packaging, tags, and accessories must be included with the returned item
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You must provide proof of purchase, such as your order number or order confirmation email
Please note that customized or personalized jewelry items are not eligible for return or refund unless they are defective or damaged upon delivery.
2. Return Process
To initiate a return, please follow these simple steps:
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Contact us through the form on our Contact Us page, providing your order number, the reason for return, and photos of the product (if it is defective or damaged)
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Our customer service team will review your request and respond within 2 business days. If your return is approved, we will send you a return authorization (RA) number and detailed return shipping instructions
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Package the product securely, include the RA number inside the package, and ship the item back to the address provided in our response
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Please note that while we offer free global shipping for all orders, the cost of returning the product to us is the responsibility of the customer, unless the return is due to a defect or error on our part
3. Refund Processing
Once we receive and inspect your returned item (to confirm it meets the eligibility criteria), we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase, and the amount refunded will be the full purchase price paid (in USD), excluding any return shipping costs you may have incurred (unless the return is our responsibility).
Please allow additional time for your financial institution to process the refund and credit it back to your account. The processing time may vary depending on your bank or payment provider.
4. Defective or Damaged Products
If you receive a defective, damaged, or incorrect product, please contact us through the Contact Us form within 7 days of receiving your order. Provide your order number and clear photos of the product and the packaging. We will arrange for a free return and either issue a full refund, send a replacement product, or offer store credit (whichever you prefer). We will cover all return shipping costs for defective or damaged items.
5. Exceptions to Refund Policy
The following items are not eligible for return or refund:
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Customized or personalized jewelry (unless defective)
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Products that have been used, altered, or damaged by the customer
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Products returned without the original packaging, tags, or proof of purchase
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Items returned after the 60-day return period has expired
6. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our practices or operational needs. Any updates will be posted on this page, and we encourage you to review this policy periodically before making a purchase or initiating a return.
7. Contact Us
If you have any questions, concerns, or need assistance with a return or refund, please contact us through the form available on our Contact Us page. Our customer service team will be happy to assist you.
