Shipping Policy

Thank you for choosing our jewelry store. This Shipping Policy outlines the details of our shipping services, including order processing time, delivery timeline, shipping coverage, and related terms. All orders are processed in USD, and we are committed to providing efficient and reliable shipping services for your bracelets, necklaces, and other jewelry purchases.

1. Shipping Coverage & Free Shipping Offer

We offer FREE GLOBAL SHIPPING on all orders, with no minimum purchase requirement. Our shipping service covers every country and region worldwide, ensuring that customers from all over the globe can enjoy our affordable and stylish jewelry without additional shipping costs.

2. Order Processing Time

After you place an order, we will process it within 1-3 business days. Processing time includes order verification, product quality inspection, and packaging. Please note that processing time does not include weekends or holidays, and orders placed on weekends/holidays will be processed on the next business day.

3. Delivery Timeline

Once your order is processed and shipped, the estimated delivery time is 6-12 business days. The actual delivery time may vary slightly depending on your location, local customs clearance procedures, and seasonal logistics conditions. You will receive a shipping confirmation email with a tracking number once your order is dispatched, allowing you to track the progress of your shipment in real time.

4. Shipping Methods

We cooperate with trusted international logistics partners to ensure the safe and timely delivery of your orders. The specific shipping method will be determined based on your destination country/region, and we will select the most efficient and reliable option for you. All shipments are fully trackable through the logistics partner’s official website using the provided tracking number.

5. Order Tracking

After your order is shipped, we will send a shipping confirmation email to your registered email address. This email contains your unique tracking number and a link to track your shipment. If you do not receive the shipping confirmation email within 4 business days of placing your order, please contact us through the form on our Contact Us page with your order number, and we will assist you promptly.

6. Customs & Duties

Please note that our free shipping offer does not include any customs duties, taxes, or fees that may be imposed by the destination country/region. These charges (if applicable) are the responsibility of the customer and will be collected by the local customs authority or courier upon delivery. We recommend checking your local customs regulations before placing an order to understand potential additional costs.

7. Shipping Delays

While we strive to ensure timely delivery, unforeseen circumstances such as severe weather, transportation disruptions, or customs delays may cause delivery to take longer than the estimated timeline. If your order has not been delivered within 15 business days of being shipped, please contact us through the Contact Us form with your order number and tracking number, and our team will investigate and assist you with the issue.

8. Undelivered or Returned Orders

If an order is returned to us due to an incorrect or incomplete shipping address provided by the customer, or if the customer fails to claim the package within the required time, we will contact you via email to confirm the correct shipping information. A re-shipping fee may apply in such cases. If we are unable to contact you within 7 days, the order will be canceled, and a refund (excluding any potential shipping-related losses) will be issued to your original payment method.

9. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our logistics partners, shipping services, or operational needs. Any updates will be posted on this page, and we encourage you to review this policy periodically before placing an order.

10. Contact Us

If you have any questions or concerns about shipping, order tracking, or delivery, please contact us through the form available on our Contact Us page. Our customer service team will respond to your inquiry within 2 business days and provide the necessary assistance.